It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

 

Driver's Age:

• For vehicle groups A, A1, A2, AA, B1, BA, D, DA and D3A the minimum driver age required is 23 years old, and the maximum driver age permitted is 70 years old. Drivers must hold a valid driving license for at least 1 year.
• For vehicle groups E, E2, G, K, K2A, and KN the minimum driver age required is 25 years old, and the maximum driver age permitted is 70 years old. Drivers must also have a minimum of 1 year of driving experience.

 

Only for specific car groups, it is possible for a younger driver, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver’s Fee that applies, which costs 6€ per day, with maximum charge of 60€ per rental. 

The Young Driver Fee is valid only for the following car groups: 

• For vehicle groups A, A1, A2, AA, B, B1, and BA, drivers aged between 21 and 23 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 1 year prior to the start of the rental and meet all other rental requirements.

The option for the Young Driver Fee is not available for the below car groups:

• For vehicle groups D, DA and D3A: the minimum driver’s age required is 23 years old, and drivers must hold a valid driving license for at least 1 year prior to the start of the rental.
• For vehicle groups E, E2, G, K, K2A, and KN: the minimum driver’s age required is 25 years old, and drivers must also have a minimum of 1 year of driving experience.

 

For all available car groups, it is possible for a driver, who between 70 to 75 years of age and has a valid driving license, to proceed with a rental. In this case, there is a Senior Driver’s Fee that applies, which costs €6.00 per day, with maximum charge of €60.00 per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

*The above-mentioned restrictions apply to the additional driver(s) as well

 

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, and issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted. 

All driving licenses that are issued from a country, that is not included in The Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP). 

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity. 

*The above apply for all additional drivers as well. 

  

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €6.00 per day, with maximum charge of €60.00 per rental (price applies per additional driver).

 

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• Child Seat: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• Booster Seat: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• GPS Navigation System: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Snow Chains: Available at a cost of €3.00 per day, with a maximum charge of €30.00 per rental.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or a refund. 

 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

 

Mileage:

All rentals include unlimited mileage.

 

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

 

Business hours / Out of hours service: 

The business hours of all offices are from 08:00hrs until 22:00hrs. 

It is possible to serve a reservation after hours (22:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of €40.00 that applies for the out of hours service. 

 

State | Border & Territorial Restrictions:

It is permitted to cross the borders with the rented vehicle, provided that an agreement has been made with the local station and you have provided them with all relevant information. 

A Cross Border Authorization Fee of €40.00 applies per border cross and is payable at the rental desk before departure.

International travel outside Albania requires a Green Card.  The Green Card is not issued by local station and must be obtained by the customer directly at the border. The cost of the Green Card depends on the destination country.

·         For travel to Kosovo, a Green Card is not required.

·         For travel to Montenegro, the Green Card costs €15.00 and is valid only for entry into Montenegro.

·         For travel to North Macedonia the Green Card costs €45.00 and the customer can cross in Greece – Montenegro

·         For travel to Greece the Green Card costs €45.00 and the customer can cross in North Macedonia – Montenegro

Prices may change without prior notice. Clients are therefore advised to confirm the current cost of the Green Card at the border before travel.

 Please note that it is not possible to have road assistance services out of the Albanian borders.

 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

 

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

 

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.  

 

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

 

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

 

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

 

 

Collision Damage Waiver (CDW) with excess amount

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For vehicle groups A, A1, A2 and AA the excess amount is €800.00, and the security deposit is €800.00.
• For vehicle groups B, B1 and BA the excess amount is €950.00, and the security deposit is €950.00.
• For vehicle groups D, DA and E the excess amount is €1,050.00, and the security deposit is €1,050.00.
• For vehicle groups D3A, G and E2 the excess amount is €1,250.00, and the security deposit is €1,250.00.
• For vehicle groups K2A the excess amount is €1,500.00, and the security deposit is €1,500.00.
• For vehicle groups K and KNA the excess amount is €1,900.00, and the security deposit is €1,900.00.

 

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount

 

Full Damage Waiver (FDW)

Customers may opt to add Full Damage Waiver (FDW) insurance upon arrival at the local rental office. This optional coverage offers enhanced protection for the main body of the vehicle (exterior). The cost of the FDW depends on the selected vehicle category.

• For vehicle groups A, A1, A2, AA, B, B1, BA, D, DA, E and G the FDW cost is €20.00 per day.
• For vehicle groups D3A and E2 the FDW cost is €25.00 per day.
• For vehicle groups K, K2A and KNA the FDW cost is €30.00 per day.

 

If FDW is purchased at the rental desk, the excess/security deposit will be reduced to an amount between €300.00 and €650.00, based on the vehicle category selected.

 

 

Super Collision Damage Waiver (SCDW)

Super Collision Damage Waiver (SCDW) is an extended coverage option that can also be added upon arrival at the local office. It provides additional protection for the main body of the vehicle (exterior), as well as coverage for windows (glass components) and tires. The cost of the SCDW depends on the selected vehicle category

·         For vehicle groups A, A1, A2, AA, B, B1, BA, D, DA, E and G the FDW cost is €25.00 per day.

• For vehicle groups D3A and E2 the SCDW cost is €30.00 per day.
• For vehicle groups K, K2A and KNA the SCDW cost is €35.00 per day.

 

When SCDW is purchased at the desk, the excess/security deposit is further reduced to an amount between €200.00 and €400.00, depending on the vehicle category.

 

Important Notes:

CDW, FDW, and SCDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within the Albanian territory.

If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

 

 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

 

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

 If needed, the Roadside Assistance service will be also called at the scene.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time. 

 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

 

*  In case the documents and the license plates of the rented vehicle are lost or severely damaged, and additional administration fee of 200€ and furthermore the rented will be obliged to pay an additional amount equal to 20 days’ worth of rental.   

** In case the keys of the rented vehicle are lost or severely damaged, an additional fee between 250 € to 450 €, depending on the car group category will apply. 

 

 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs 50 €, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

 

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.