It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

 

Driver's Age:

In general, the main and the additional driver(s) must be between 21 years to 75 years in order to proceed with a rental.

The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving.

 

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, and/or issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted.

All driving licenses that are issued from a country, that is not included in The Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP)

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*All the above apply for all additional drivers as well.    

 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €5.00 per day, with maximum charge of €50.00 per rental (price applies per additional driver).

 

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €5.00 per day, with a maximum charge of €60.00 per rental.
• Child Seat: Available at a cost of €5.00 per day, with a maximum charge of €60.00 per rental.
• Booster Seat: Available at a cost of €5.00 per day, with a maximum charge of €60.00 per rental.
• Portable Wi-Fi Device: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• GPS Navigation System: Not available
• Snow Chains: Not available
• Roof Racks: Not available

 

 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or a refund. 

 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

 

Mileage:

All rentals include unlimited mileage.

 

 

 

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

 

Business hours / Out of hours service: 

The business hours of all offices are from 09:00hrs until 20:00hrs. 

It is possible to serve a reservation after hours (20:01hrs – 08:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of €15.00 that applies for the out of hours service. 

Public Holidays: 1st of January / 7th of January

 

State | Border & Territorial Restrictions:

 It is not permitted to cross the borders with the rented vehicle

 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

 

Cancellation and Refund Policy: 

·         To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.

·         This policy applies exclusively to bookings made through www.exercars.com.

 

 

 

Please note:

·         EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.

·         For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

 

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

 

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.  

 

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

 

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

 

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

 

Collision Damage Waiver (CDW) with excess amount

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to €300.00 for all the available car categories. Please note that a security deposit of €300.00 will be blocked from the main driver’s credit card

* CDW protection does not apply beyond the rental date agreed with the local office and they will only be valid within Georgia

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim.

***In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

 

 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

 

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

 If needed, the Roadside Assistance service will be also called at the scene.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time. 

 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs €50.00, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

 

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.