To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time. This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours before the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner, customers must contact the respective provider directly regarding their refund policies and procedures.

Refund for unused days:

• If the rental is terminated earlier than originally planned, no refund is provided for unused days.
• No refunds are granted in cases where the renter fails to meet the rental requirements at pick-up (valid credit card, driving licence, age restrictions, etc.) or in the case of a No Show.