It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

 

Driver's Age:

• For vehicle groups AA and BA, the minimum driver age required is 21 years old, and the maximum driver age permitted is 70 years old. Drivers must hold a valid driving license for at least 1 year.
• For vehicle groups DA and E2, the minimum driver age required is 25 years old, and the maximum driver age permitted is 70 years old. Drivers must also have a minimum of 1 year of driving experience.

 

Driving License:

The driving license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. 

 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is $4,50 per day, with maximum charge of $45.00 per rental (price applies per additional driver).

 

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• Child Seat: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• Booster Seat: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• GPS Navigation System: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• Snow Chains: Not available
• Roof Racks: Not available

 

 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then the renter must contact the Rental Company or the local office and proceed with the necessary arrangements. If they fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or refund. 

 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day, without any further notice.

 

Extension of Rental Period

It is possible extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

 

Mileage:

All rentals include unlimited mileage.

 

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

 

Business hours / Out of hours service: 

The business hours of all offices are from 08:00hrs until 18:00hrs. 

It is possible to serve a reservation after hours (18:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of $40.00 that applies for the out of hours service. 

*Note: The out of hours service is not available for all stations.

 

State | Border & Territorial Restrictions:

It is not permitted to cross the boarders of Sint Maarten with the car.

 

One-way Rentals:

One-way rentals are not permitted.

 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning** of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

**Valeting fee: $100.00 (VAT included)

 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

 

Please note

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

 

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

 

Car types:

Reservations are always confirmed for a given Vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to.

 

Security Deposit: 

All rentals include the basic form of insurance and are subject to an excess/safety deposit amount, between $500.00 to $1000.00, depending on the car category of choice. 

To collect a vehicle, it is required that the main driver presents a valid credit card in their name, for the block of the excess amount. (Please note that cards without the driver's name on them, will not be accepted). 

Only the following credit cards are accepted for the block of safety deposit: 

• VISA
• MASTERCARD

 

The following cards/means of payment are not accepted for the block of the safety deposit: 

•  DINERS
• AMERICAN EXPRESS
• DEBIT CARDS
• PER-PAID CARDS
• LASER
• MAESTRO
• REVOLUT
• SWITCH CARDS
• APPLE PAY
• GOOGLE PAY
• CASH

 

In the event of a fund hold, EXER cannot guarantee the exact release timeframe. For debit cards, the release of funds may take longer than anticipated. 

The release process of the blocked pre-authorization / security deposit amount can take up to 30 business days in order to be completed and the required time frame depends exclusively on each bank's policy. 

 

Collision Damage Waiver (CDW) with excess amount: 

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For the vehicle group AA the excess amount is $500.00 and the security deposit is $400.00
• For the vehicle group BA the excess amount is $600.00 and the security deposit is $500.00
• For the vehicle group DA the excess amount is $700.00 and the security deposit is $600.00
• For the vehicle group E2 the excess amount is $1,000.00 and the security deposit is $800.00

 

* A valid credit card in the name of the main driver (the name on the reservation) must be presented as guarantee for the rental and will be used for the block of the excess/security deposit amount. 

Super Collision Damage Waiver (SCDW): 

It is possible to include an additional insurance package (SCDW) upon arriving at the local office. This insurance package provides additional coverage for the main body of the vehicle (exterior), the crystals and the tires and applies per day of rental. In addition, the excess amount is reduced.

The total cost of the additional insurance depends on the car category of choice and is calculated as follows: 

• For the vehicle group AA the cost of the SCDW is $15.00 per day.
• For the vehicle group BA the cost of the SCDW is $20.00 per day.
• For the vehicle group DA the cost of the SCDW is $25.00 per day.
• For the vehicle group E2 the cost of the SCDW is $30.00 per day.

 

* CDW & SCDW protection do not apply beyond the rental date agreed with the local office. 

** If the additional SCDW insurance is purchased at the desk, then the excess amount will be reduced to an amount between $250.00 to $500.00 and the security deposit will be reduced to an amount between $150.00 to $400.00, depending on the vehicle category of choice. 

 *** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

•  Any damage or loss of the radio antenna and the internal sound system of the car
•  Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
•  Any damage to the bottom/underneath part of the vehicle
•  Any damage in the interior of the vehicle and the upholstery
•  Any damage on the wheels, crystals, mirrors and car lights of the vehicle, in case the SCDW insurance is not included
•  Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
•  Any damage or loss of any personal item(s) that is inside the rented car
•  Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
•  Any damages that occur to the additional rented equipment (child/baby seat etc.)
•  Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
•  Any damage or loss of the documents related to the car and/or the license plate(s) of the car
•  Any damages that occur while driving off-road
•  Any damages occur while driving under the influence of alcohol or illegal substances. 
•  Any damages occurred by personal negligence of the driver and any Traffic Violations. 
•  Any damages occurred by improper driving (improper use of the clutch etc.)
•  Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
•  Any loss of use due to the immobility or grounding of the vehicle.
•  Any damage occurred as a result of a collision caused by encountering animals / wild animals on the road. 

 

 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2.  contact the Car Rental Company (local office) as soon as possible
3.  refrain from yielding to any demands from third parties
4.  note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5.  collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6.  complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

If needed, the Roadside Assistance service will be also called at the scene.

The renter must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

In any other case, the renter will be charged with the total amount of the damage cost, irrespective of the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time.

 

Vehicle Theft: 

In case of theft of the whole car during the rental period, the renter must report the incident immediately to the Police and the local station. The renter will have to pay the whole amount of the excess, provided that they have returned the car key to EXER CARS SA. If the key is NOT given back, then the total value of the car will be charged. 

 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases and the renter will receive all the relevant paperwork regarding the charge of the damage. 

Every accident or damage report is charged $75.00 for administration costs, even if the renter is not liable for the incident or if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

 

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.