It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.
• Violate traffic laws or other regulations.

 

Driver's Age:

In general, the main and the additional driver(s) must be between 25 years to 65 years in order to proceed with a rental and must have held a valid driver’s license for at least 1 year prior to the start of the rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well

 

Driving License:

All EU driving licenses written in Roman alphabet and in a photocard format will be accepted.

Any driving license issued from a country that is not part of the EU or is not written in Roman alphabet must be accompanied by a valid International Driver's Permit (IDP).

Additionally, if the driving license is not written in English, an International Driver's Permit is obligatory.

Drivers must have held a valid driving license for a minimum of 1 year prior to the start date of the rental. They must also present their Passport/ID upon collection as additional proof of identity. These terms apply to all additional drivers. Both the national driving license and the International Driver's Permit must be presented.

 

 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. 

The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €6,50 per day, with maximum charge of €65.00 per rental (price applies per additional driver).

 

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Child Seat: Available at a cost of €8,00 per day, with a maximum charge of €80,00 per rental.
• Booster Seat: Available at a cost of €6,00 per day, with a maximum charge of €60,00 per rental.
• GPS Navigation System: Not available
• Snow Chains: Not Available
• Roof Racks: Not Available

 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

 

Extension of Rental Period:

It is possible extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

 

Mileage:

All rentals include unlimited mileage.

 

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. A additional administrative fee of €23,60 will apply.

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with.

 

Business hours / Out of hours service: 

The business hours of our office are formed as per below: 

Monday to Sunday: 08:00hrs-20:00hrs

It is possible to serve a reservation after hours, only per request, and provided that the local office has approved the said request. 

Monday to Sunday: 20:01hrs - 07:59hrs.

There is an additional fee of €35.00 that applies for the out of hours service. 

 

State | Border & Territorial Restrictions: 

It is NOT permitted to cross the borders with the rented vehicle.

 

Vehicle Transport / Islands:

It is permitted to transport the rented vehicle via ferry only to Gozo Island, provided that a prior agreement has been made with the station. 

 

Entering Valletta

Entering Valletta with a rental vehicle incurs CVA charges and an administration fee of €23,60. If payment is not settled within 72 hours from the date of notification, additional penalties may apply. Please note that there are many parking areas available, just outside of Valetta.

 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents.  

 

Security Deposit:

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

 

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

 

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

 

Collision Damage Waiver (CDW) with excess amount:

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For vehicle groups A1, B1 and AA the excess amount is €1300.00 and the security deposit is €1,300.00.
• For vehicle group D3A the excess amount is €1,60.00 and the security deposit is €1,600.00.
• For vehicle group K2A the excess amount is €2,000.00 and the security deposit is €1,050.00.

 

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount.

** CDW protection does not apply beyond the rental date agreed with the local office. 

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

 

 Full Damage Waiver (FDW):

For further protection, customers can opt for the FDW insurance package upon arrival at the local office. This package provides extended coverage, including the main body (exterior), windows, and tires. The excess/security deposit amount is reduced to an amount of €105.00 and the cost of the FDW insurance depends on the selected vehicle group, as per below:

• For vehicle groups A1, B1 and AA the FDW costs €30.00 per day.
• For vehicle group D3A the FDW costs €40.00 per day.
• For vehicle group K2A the FDW costs €50.00 per day.

A valid credit card is still required for the block of the reduced security deposit amount.

 

Super Collision Damage Waiver (SCDW)

It is possible to include the additional SCDW insurance upon arriving at the local office, which provides extra coverage for the main body of the vehicle (exterior). The excess/security deposit amount is reduced to an amount of €105.00 and the cost of the SCDW insurance depends on the selected vehicle group, as per below

·         For vehicle groups A1, B1 and AA the SCDW costs €15.00 per day.

·         For vehicle group D3A the SCDW costs €20.00 per day.

·         For vehicle group K2A the SCDW costs €25.00 per day.

 

A valid credit card is still required for the block of the reduced security deposit amount.

 

 

Important Notes: 

CDW, FDW and SCDW protection do not apply beyond the rental date agreed with the local office and are not valid out of Malta.

If additional insurance is purchased during booking on a third-party provider’s website, a valid credit card is still required to block the security deposit amount. The insurance contract remains between the driver (reservation holder) and the provider. In case of damage or an accident, our staff will provide the necessary documentation for you to file a claim.

  

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

 

Accidents

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

 

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties that occur during the rental period. Please note that the administration fee of 23,60€ will also apply. Please note that fines are NOT to be paid directly through the LESA portal. In case a fine is paid using this method, the Driver will be charged with an administration fee of 118€, for every fine paid directly through the LESA portal.

 

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.