It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

 

Driver's Age:

  In general, the main and the additional driver(s) must be between 25 years to 70 years in order to proceed with a rental.

·         For all the available vehicle groups, it is possible for a younger driver, between the ages 21 to 24, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs 10€ per day, with maximum charge of 100€ per rental

·         For all available vehicle groups, it is possible for a driver, who is between 71 to 75 years of age and above and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs 10€ per day, with maximum of 100€ per rental.

 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving.

**The above-mentioned restrictions apply to the additional driver(s) as well

 

Driving License:

All driving licenses that have been issued within the EU and UK will be accepted.

All other national driving licenses, must be accompanied by a valid International Drivers Permit (IDP)

 

The drivers must have held a valid Driver’s License for a minimum of 3 years, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*The above apply for all additional drivers as well. 

  

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €7.00 per day, with maximum charge of 70€ per rental (price applies per additional driver).

 

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• Child Seat: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• Booster Seat: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• GPS Navigation System: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• Snow Chains: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.

·         Winter Tyres are included.

• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

 

 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or a refund. 

 

 

 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

 

Mileage:

All rentals include unlimited mileage.

 

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day, in addition to an administrative fee of €20.00.  

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

 

Business hours / Out of hours service: 

The business hours of all offices are from 09:00hrs until 21:00hrs. 

It is possible to serve a reservation after hours (21:01hrs – 08:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of 50€ that applies for the out of hours service. 

 

State | Border & Territorial Restrictions:

 It is permitted to cross borders with the rented car, provided that the request has been submitted prior to the start of the rental period, approximately three (3) days in advance.

Cross-border travel is permitted to the following countries, for an initial fee of €90.00, plus €75.00 for each additional country:

·         Greece

·         Romania

·         Serbia

·         North Macedonia

·         Montenegro

·         Albania

Cross-border travel to Turkey is permitted only upon prior request, with an initial fee of €200.

 

Please note that any unauthorized cross-border travel is subject to a fine of €2,000.

*Roadside assistance is not available outside the territory of Bulgaria.

 

Animal transportation:

It is not permitted to transport an animal with the rented vehicle. Exception to this are certified service animals. In such cases the owner must present all relevant documents.

*If cleaning is required upon the return of the vehicle due to the presence of the service animal, a €200.00 cleaning fee will apply.

 

Smoking Policy:

Smoking is strictly prohibited in all of our vehicles. If smoking is detected, a penalty fee of €300.00 will apply.

 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

 

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

 

Car types:

Reservations are always confirmed for a given vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to.  

 

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

·          VISA

·          MASTERCARD

 

The following cards/means of payment are not accepted for the block of the security deposit:

·         DINERS

·         AMERICAN EXPRESS

·         DEBIT CARDS

·         PER-PAID CARDS

·         LASER

·         MAESTRO

·         REVOLUT

·         SWITCH CARDS

·         CASH

 

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

 

Collision Damage Waiver (CDW) with excess amount

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

·         For vehicle groups A, B and BA the excess amount is €1,000.00, and the security deposit is €500.00.

·         For vehicle groups C1, SW and E1, the excess amount is €1,600.00, and the security deposit is €800.00.

·         For vehicle groups SWA, F2 and K the excess amount is €2,000.00, and the security deposit is €1,000.00.

·         For vehicle groups F4, E7 and K3A the excess amount is €3,000.00, and the security deposit is €1,500.00.

 

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount. 

 

Full Damage Waiver (FDW)

Customers may opt to add Full Damage Waiver (FDW) insurance upon arrival at the local rental office. This optional coverage offers enhanced protection for the main body of the vehicle (exterior). The cost of the FDW depends on the selected vehicle category.

·         A, B, BA, C1 and SW the FDW cost is €12.00 per day.

·         SWA, E1, F2 and K the FDW cost is €22.00 per day.

·         F4, E7 and K3A the FDW cost is €42.00 per day.

If FDW is purchased at the rental desk, the excess will be reduced to an amount between €500.00 and €1,500.00 and the security deposit to an amount between €250.00 and €750.00 depending on the selected vehicle category. 

 

Super Collision Damage Waiver (SCDW)

Super Collision Damage Waiver (SCDW) is an extended coverage option that can also be added upon arrival at the local office. It provides additional protection for the main body of the vehicle (exterior), as well as coverage for windows (glass components) and tires. The cost of the of the SCDW depends on the selected vehicle category

·         A, B, BA, C1 and SW the FDW cost is €19.00 per day.

·         SWA, E1, F2 and K the FDW cost is €29.00 per day.

·         F4, E7 and K3A the FDW cost is €49.00 per day.

If SCDW is purchased at the desk, the security deposit is further reduced to an amount between €100.00 to €600.00, depending on the selected vehicle category.

 

Important Notes:

CDW, FDW, and SCDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within Bulgaria.

If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.       notify the police/authorities immediately

2.       contact the Car Rental Company (local office) as soon as possible

3.       refrain from yielding to any demands from third parties

4.       note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event.

5.       collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company

6.       complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental.

 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office.

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.
• Any towing related charges

 

 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs €50.00, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

 

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.